DocSaver Support
Questions, problems or ideas? Email tylerbowmanphotos@gmail.com. We usually reply within two business days. Please don't send photos of your documents or any of their numbers.
Common questions
Where are my documents stored?
On your iPhone, and in your own private iCloud if iCloud is on. Photos, text, notes and key numbers are encrypted on your iPhone before they're saved. We don't run servers and can't see your documents.
How do I move my documents to a new iPhone?
Sign in to the new iPhone with the same Apple Account, and make sure iCloud and iCloud Keychain are on. Install DocSaver and your documents and passcode sync over. Allow a few minutes on Wi-Fi.
How do I send a card in Messages?
In a conversation, tap + and choose DocSaver. Unlock with Face ID or your DocSaver passcode, pick a card, and it's added to your message as a watermarked copy with numbers hidden except the last 4. Check it, then tap Send.
What is a Recovery Key?
Your documents are encrypted with a key kept in your iCloud Keychain. If you ever lose iCloud Keychain (for example, you set up a new iPhone without it), a Recovery Key is the only other way to open them. Create one in DocSaver → Settings → Recovery Key, then print it or save the PDF somewhere other than your phone. We can't recover it for you.
How does the Emergency Card work?
Open DocSaver → More → Emergency Card to add allergies, medications, blood type and who to call. You choose whether it shows on your Apple Watch, or in a Lock Screen widget, without unlocking DocSaver. Your other documents always stay locked. Your iPhone's Medical ID in the Health app is worth filling in too.
How do I add a PDF, like an insurance card from an email?
In Mail or Files, tap the PDF, then Share → DocSaver. Or in DocSaver tap + → Import a PDF or File.
How do I track a return window or warranty?
Tap + and scan the receipt. DocSaver reads the store, price and date, and fills in a return-by date from the store's usual policy (30 days if it doesn't know the store). Change it any time on the receipt. Use the Documents / Warranties switch at the top of the list to keep receipts separate from your cards.
The return window or warranty date is wrong.
Return windows are estimates based on common store policies, and some items have different rules. Open the receipt and use the menu to set the exact number of days, and always check the store's own policy.
How do I get a Proof of Purchase PDF?
Open a receipt and tap Proof of Purchase PDF. To export every receipt at once, use More → Export Receipts PDF.
Reminders aren't showing up.
Open DocSaver → Settings → Reminders and make sure Expiration Reminders is on, then check iPhone Settings → Notifications → DocSaver.
Can I use DocSaver instead of my real license or insurance card?
No. DocSaver is a personal organizer, not an official or government ID. Always carry the originals the law requires.
A number was read wrong.
Text read from photos can contain mistakes. Tap the document, then Edit to fix any field. Always check numbers against the original.
How do I delete everything?
Delete documents inside the app to remove them from your iPhone and iCloud. Deleting the app removes the copy on that iPhone.
See also the Privacy Policy and Terms of Use.